Lessons in Customer Service

“The customer is always right.”   Sound familiar?  Anyone who has ever worked in sales has heard this adage.  Making the customer feel like they are right is great customer service.  If you’re like me, and have over ten years of sales experience, you know the customer is not always right.  Sometimes they are completely wrong, slightly misguided [...]

What’s in a name? Thoughts on name changing for young professional women

There’s a famous question made popular by William Shakespeare, “What’s in a name?” As a young professional  woman whose wedding date is approaching, I have been thinking a lot about names.  “Should I change my last name” is a question that many young professional women ask themselves. Personal Background I’m getting married this New Year’s Eve.  For nearly 28 [...]

The Dream Home or Condo: Showing to Offer

Fear not, I have not discontinued my quest for a first home as a young professional leaving our series stranded in the planning phase. Earlier this summer, as part of The Dream Home series, we posted a number of questions for you to consider about buying a home along with some money saving [...]

Real Life 101: Ten Things You Must Do After College

I got a lot of good advice growing up. I was lucky because I had a financial planner in the family, and I had a god circle of influence. I meet a lot of people now who just have no idea what they should be doing with their time and money to stay on [...]

Social Media: Positive Impact or Workplace Productivity Killer?

I’ve been following a thread for a couple of years from Shel Holtz, a communications consultant and social media guru. One of the principle lessons in any of Shel’s workshops has to do with the availability of tools for employees and empowerment of associates to share information and generally increase corporate memory. Shel’s continuation of the [...]